2017 March New Dumps | Braindump2go ITIL Foundation Exam Dumps with PDF and VCE Free Updated Today!
QUESTION 1 Which of the following is Problem Management primarily concerned with? A. Looking at Security Plans B. Looking at the cause of Incidents C. Looking at the Change Plan D. Looking at the Release Strategy Answer: B
QUESTION 1 Which process includes the responsibility of recovering the service as quickly as possible? A. Availability Management B. IT Service Continuity Management C. Incident management D. Problem Management Answer: C
QUESTION 1 Which types of communication would the functions within service operation use? 1. Communication between data centre shifts 2. Communication related to changes 3. Performance reporting 4. Routine operational communication A. 1 only B. 2 and 3 only C. 1, 2 and 4 only D. All of the above Answer: D
QUESTION 1 What do customer perceptions and business outcomes help to define? A. The value of a service B. Governance C. Total cost of ownership (TCO) D. Key performance indicators (KPIs) Answer: A
QUESTION 1 What is a risk analysis used for? A. A risk analysis is used to express the value of information for an organization in monetary terms. B. A risk analysis is used to clarify to management their responsibilities. C. A risk analysis is used in conjunction with security measures to reduce risks to an […]
QUESTION 1 Which of the following are reasons that Home Working can reduce your carbon footprint? a) It reduces the travel needed to attend meetings. b) It reduces the paperwork needed for meetings. c) It reduces the space needed within the office. d) It reduces the power consumed during meetings. A. b and c only. […]